Frequently Asked Questions

  •  My order
    • No order confirmation received
    • An order confirmation is automatically sent from our system to the email address you entered. If an order confirmation does not arrive it can have a number of reasons.

      1) The specified email address is incorrect, in this case you will not receive any further emails from us. You can then send a reply to this email with the request to send your order confirmation to the correct email address.

      2) The order confirmation has arrived in your spam box. You can then move it from your spam box to your regular inbox. Other e-mails will normally return to your inbox.

    • Request order status
    • You can see the expected shipping date in your order confirmation. The expected shipping date stated in your order confirmation is the date on which we expect to ship your order.

      This can be 1 to 2 working days earlier, but also 1 to 2 working days later: indicative. (Dates falling on the weekend will be sent / processed on the following business day).

      This is so that this item, 1 or more items, at the time of your order, already had a longer expected shipping indication. This will then also automatically appear in your order confirmation which you received directly from the system by email.

      If you have received an email with a status update / extra service message, it may be that your order has been slightly delayed. The update states when your order is then expected.

    • When will the order be shipped?
    • You can see the expected shipping date in your order confirmation. The expected shipping date stated in your order confirmation is the date on which we expect to ship your order.

      This can be 1 to 2 working days earlier, but also 1 to 2 working days later: indicative. (Dates falling on the weekend will be sent / processed on the following business day).

      This is so that this item, 1 or more items, at the time of your order, already had a longer expected shipping indication. This will then also automatically appear in your order confirmation which you received directly from the system by email.

      If you have received an email with a status update / extra service message, it may be that your order has been slightly delayed. The update states when your order is then expected.

    • When will the order be delivered?
    • If your order has been sent, you have received an email with shipping confirmation. This states the expected day that an order will be delivered. If you have chosen to ship with Track and Trace, you can follow it.

      Generally, money for all shipments that must be delivered within 1-2 business days in the Netherlands. For Belgium & euml; applies for 1-3 business days.

    • Can I have my order delivered somewhere else?
    • If your order has been sent, we can no longer have it sent to another address.

      If the order has not yet been sent, you can have it adjusted by us. Send a reply to this message with the correct address and order number.

    • I have received my order but incomplete
    • If your order has been delivered but it appears to be incomplete, it can happen if an order is sent in 2 parts. The product that was not in stock will then be supplied to you. You will receive an email.

      If the order has been sent and you have not received an email about it, send a reply to this email with the product and item number that you are missing. We will then find out why this is missing in your order.

    • I have received my order but a product is defective / damaged
    • If your order has been delivered but it appears to have been delivered defective or damaged, you can do the following.

      Take a picture of the damage or defect, describe the problem or defect. Send this with a reply to this email. Please note that the photo is not too large, otherwise it will be refused by our email program

      We will then work for you to resolve the problem as quickly as possible. You will receive an email from us with the progress and approach.

    • I received a wrong product, what now?
    • If your order has been delivered but the product appears to be wrong, you can do the following.

      Take a picture of the product and the product code Send this with a reply to this email. Please note that the photo is not too large, otherwise it will be refused by our email program

      We will then work for you to resolve the problem as quickly as possible. You will receive an email from us with the progress and approach.

    • Can i cancel my order?
    • In principle, orders are not canceled within the 30-day period. Because of this / these item (s) a delivery time was already stated at the time of the order and was specially ordered.

      However, this is possible out of leniency, only 10% will be charged / deducted there (with a minimum of & euro; 1.50) in cancellation costs.

      (This for bank charges / payment provider / product that has already been ordered, etc.) We also have to pay these costs / meet the bank / payment provider / supplier)

      If you wish to cancel, please reply to this e-mail and we'll make it right for you!

    • Can I return my order?
    • You can find all information about returning your order here

    • Can I change my order?
    • If you have placed an order and want to change it, it is best to send an email with a link of the correct product. We will then adjust your order

    • I have returned my order, what now?
    • If you have returned an order, it will be processed after it has arrived. We will then check whether the product has returned in the same condition as we sent it. If this is the case, we will return the purchase amount to the account with which you paid. This usually happens within a maximum of 14 days, but in many cases the day that your return shipment has already been processed.

    • I have entered the wrong email address. Can I change this?
    • If you have used a wrong e-mail address, you can send us an e-mail with the correct address. Do this by sending a reply to this email. If you have not created an account, then unfortunately we cannot change your e-mail address.

    • I have placed an order, how do I get an invoice?
    • At the time you placed the order, you had an order confirmation from us. In the attachment of the email was an invoice as a PDF. You can print this for your accounting. If you have lost the email, send a reply to this email with your order number and we will send you the invoice again by email.

  •  Shipment
    • I still have to place the order, what is the delivery time?
    • Each product page states when we expect to be able to send a product. This is indicated as follows: (NOTE this is an example. You will find the correct date in your order confirmation)

      Will Monday, August 22 shipped if ordered within 2 hours and 57 minutes !

      Or

      Will today shipped if ordered within 2 hours and 57 minutes !

      Products that state that they are sent today are in stock.

      Products for which a date is stated after today, (ie a different date) will be ordered for you from our supplier and we expect to be able to receive it on this date. to send. (indication)

      Usually you will receive it the next working day at home / delivered by PostNL / DPD.

      Please note: Orders are sent when they are complete.

      Shipping Confirmation: You will receive a shipping confirmation when your order has been shipped.

    • I have already placed an order, when will it be shipped?
    • You can see the expected shipping date in your order confirmation. The expected shipping date stated in your order confirmation is the date on which we expect to ship your order.

      This can be 1 or 2 working days earlier, but also 1 or 2 working days later: indicative. (Dates falling on the weekend will be sent / processed the next working day). or multiple items, at the time of your order, there was already a longer expected shipping indication. this will also automatically appear in your order confirmation which you received directly from the system by email.

      Items not in stock: Special on order:

      There are some items that are not in stock, these are then specially ordered for the customer. The expected shipping date is then stated on the item itself.

      Items in stock:

      We also have many items in stock, these will be sent from us on the same working day (ordered before 5 pm / if order complete) You will receive a shipping confirmation (and tracking when you have chosen) by e-mail.

      Exchange:

      Exchange for another item (s) that may be available. is / are in stock, it is also possible.

    • The order has already been sent, when will it be delivered?
    • If your order has been sent, you have received an email with shipping confirmation. This states the expected day that an order will be delivered. If you have chosen to ship with Track and Trace, you can follow it.

      Generally, money for all shipments that must be delivered within 1-2 business days in the Netherlands. For Belgium & euml; applies 1-3 business days. PLEASE NOTE POSTNL, DPD and BPOST are currently lagging behind in processing shipments. This may cause a delay in the delivery of orders. We understand that this is annoying and are in close contact with them. The postal services have promised to do everything in their power to deliver your order as quickly as possible.

  •  Delivery time of a product
    • If a product is in stock
    • Each product page states when we expect to be able to send a product. This is indicated as follows: (NOTE! This date is an example! You will find the correct shipping date in your order confirmation!)

      Ships Monday, August 22, if ordered within 2 hours and 57 minutes !

      Or

      Ships today if ordered within 2 hours and 57 minutes !

      Products that state that they will be sent today are in stock.

      Products that state a date na today, (ie a different date), are ordered for you from our supplier and we expect to be able to ship on this date. (indication)

      Usually, this will be delivered the next working day / will be delivered by PostNL / DPD / Bpost.

      Please note: Orders are sent when they are complete!

      Shipping Confirmation: You will receive a shipping confirmation with darin tracking when your order has been shipped, should you have chosen this!

    • If a product is not in stock
    • Each product page states when we expect to be able to send a product. This is indicated as follows: (NOTE! This date is an example! You will find the correct shipping date in your order confirmation!)

      Will Monday, August 22, shipped if ordered within 2 hours and 57 minutes !

      Or

      Will today shipped if ordered within 2 hours and 57 minutes !

       

      Products that state that they will be sent today are in stock.

      Products for which a date is specified after today (so a different date) will be ordered from our supplier for you and we expect to receive it on this date. can send. (indication)

      Usually, this will be delivered the next working day / will be delivered by PostNL / DPD / Bpost.

       

      Please note: Orders are sent when they are complete!

      Shipping Confirmation: You will receive a shipping confirmation with darin tracking when your order has been shipped, should you have chosen this!

    • Bigger numbers
    • The delivery times of larger quantities of a certain product must be requested from the supplier or manufacturer. Normally we receive a message with the delivery time within 48 hours, on workdays.

  •  Return
    • I have returned my order, what now?
    • If you have sent your order back to us within the 14 day return period, it will be processed by our return service within 2-4 business days. If this return has been processed, you will receive an e-mail from us about how it was handled for you.

      Credit for returned orders usually takes place immediately after treatment!

      The processing that the payment provider / bank still needs is approximately: 2-4 business days.

      Payments by credit card or from Belgium, may take a little longer is our experience, before it is processed.

      Return payments from ordered Beslist orders are returned after processing, periodically, within 7-10 working days!

    • I see that my order is a return sender, what now?
    • If your order is / has been returned to us by post, we will contact you upon receipt. In many cases it is an error in the address for example. You can of course pass this on to us, so that we can resend this order as quickly as possible.

    • How long does it take for my returned order to be processed?
    • If you have sent your order back to us within the return period, it will be processed by our return service within 2-4 business days. If this return has been processed, you will receive an e-mail from us with the manner in which it has been handled for you. Credit for returned orders usually takes place immediately after treatment! The processing that the payment provider / bank still needs is approximately: 2-4 business days. Payments with Credit Card or from Belgium, may take a little longer is our experience, before it is processed. Return payments from ordered Beslist orders are, after processing, returned, periodically, returned within 7-10 working days!

  •  Product information
    • I have a question about how a product works
    • If you have a question about the operation or capabilities of a product, try to describe your question as clearly as possible for us. We will then try to give you a clear explanation as quickly as possible.

    • I am looking for a specific product
    • If you are looking for a certain product, but cannot find it on our webshop, please send an e-mail with the links of this product, a good description and the quantity you wish to have. < / p>

      Our customer service will then look for this product for you!

    • I think the product information is not correct on the website
    • If you see a particular product on our site that you believe is incorrect or complete, please send an email with the product link and any adjustments that should be made product information.

  •  Request quote
    • I want a quote for purchasing a larger number of a product
    • If you need a larger purchase of a certain product, please let us know. We will then look for the best price and delivery conditions! Send the link of the product along with the desired number and

      we will come with a competitive price within 2 working days.

  •  Different
    • General question
    • Please clearly describe your question and we will answer it within 2 business days.



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